Etiquette
Massage etiquette & cancellation policy in Kirwan
At NQ Bodyfix, we want our clients to feel comfortable every time they walk through the door. This is only achievable if we start our relationship on the same page, which is why we've compiled our clinic etiquette policies for you to read through. These policies keep our clinic consistent and will help you understand our expectations.
To book an appointment, call now!
To book an appointment, call now!
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RESPECT OUR TIME
Much as we'd love to be, we aren't time lords. So, we ask that you please respect our time.
We want to give you the best treatment every time and make sure your massage fits within your busy lifestyle and our schedule. To do this, we schedule our appointments to eliminate running late and getting ourselves flustered. All we ask is that if you do make an appointment in our busy schedule that you commit to it.
We want to give you the best treatment every time and make sure your massage fits within your busy lifestyle and our schedule. To do this, we schedule our appointments to eliminate running late and getting ourselves flustered. All we ask is that if you do make an appointment in our busy schedule that you commit to it.
A few things you can do to help us:
- Call us if you're running late
- Arrive a few minutes early
- Respect our 8 working hour cancellation policy
Each of these things helps us keep the flow of the clinic.
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ATTIRE POLICY
Please keep your underwear on for the massage treatment. It's a matter of hygiene as much as it is a great place to stash the ends of the towels. We'd like to keep your dignity intact, and ours as well!
Please be aware that if you forget your underwear, for whatever reason, we'll insist you keep your skirt, pants or shorts on. This can make it difficult to treat you as clothing is restrictive. So, please don't forget your underwear or your treatment may suffer.
On the opposite side of the spectrum, if you aren't comfortable removing your clothing, that is okay! We recommend wearing loose fitting clothing so that you can still get the most from your treatment.
We are happy that some clients have more confidence than others, but we designate 1–2 minutes for you to get down to your underwear and hop on the table. This time is also used to create your treatment plan for the day and channel our inner ninja to make sure you get the most out of your treatment. Everyone is treated the same, you won't speed up the process by racing to the table.
Please be aware that if you forget your underwear, for whatever reason, we'll insist you keep your skirt, pants or shorts on. This can make it difficult to treat you as clothing is restrictive. So, please don't forget your underwear or your treatment may suffer.
On the opposite side of the spectrum, if you aren't comfortable removing your clothing, that is okay! We recommend wearing loose fitting clothing so that you can still get the most from your treatment.
We are happy that some clients have more confidence than others, but we designate 1–2 minutes for you to get down to your underwear and hop on the table. This time is also used to create your treatment plan for the day and channel our inner ninja to make sure you get the most out of your treatment. Everyone is treated the same, you won't speed up the process by racing to the table.
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CANCELLATION POLICY
At NQ Bodyfix, we require 8 working hours' notice for cancellations.
For example, if you had an appointment booked for 7am on Tuesday, you would need to call and cancel by 1pm on Monday to avoid the cancellation fee. If you do not provide enough notice, you will incur a 50% fee of the booked treatment.
If you do not show up for your appointment, you will incur a 100% fee of the booked treatment. This policy will also apply if you cancel an appointment with less than 8 working hours' notice.
We require all cancellations to be made via phone call or in person. Please do not text or email to cancel your appointment. If you call and reception is unattended, please leave a message outlining your appointment date, time and treatment booked.
To cancel any appointment, call (07)4723 8088.
For example, if you had an appointment booked for 7am on Tuesday, you would need to call and cancel by 1pm on Monday to avoid the cancellation fee. If you do not provide enough notice, you will incur a 50% fee of the booked treatment.
If you do not show up for your appointment, you will incur a 100% fee of the booked treatment. This policy will also apply if you cancel an appointment with less than 8 working hours' notice.
We require all cancellations to be made via phone call or in person. Please do not text or email to cancel your appointment. If you call and reception is unattended, please leave a message outlining your appointment date, time and treatment booked.
To cancel any appointment, call (07)4723 8088.
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ARRIVAL POLICY
We request that you arrive at NQ Bodyfix 5–10 minutes earlier than your booked appointment.
We cannot guarantee you will get a full-length treatment if you arrive late. It will be up to the individual therapist to decide if they want to stay back in their personal time to give you the full treatment.
Regardless of the time you arrive, you will still be charged the original booking fee for the scheduled appointment. If you know you will be running late, please call ahead (leave a message if you can't get through).
We cannot guarantee you will get a full-length treatment if you arrive late. It will be up to the individual therapist to decide if they want to stay back in their personal time to give you the full treatment.
Regardless of the time you arrive, you will still be charged the original booking fee for the scheduled appointment. If you know you will be running late, please call ahead (leave a message if you can't get through).
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PERSONAL HYGIENE
If you're coming from work and you work in an industry where you will be dirty and sweaty at the end of the day, we ask that you please have a shower before coming to your appointment.
Our clinic, while comfortable, is small and features rooms with little ventilation to fresh outside air, so body odour may linger once you leave. But more importantly, poor personal hygiene will leave your massage therapist uncomfortable for your entire session. Please respect our therapists—we want to give you an amazing massage, and need to be comfortable to do so.
We do have showers at our clinic and are happy to lend a towel—please come 10 minutes earlier if you'd like to use our shower. Our therapists have the right to deny treatment if they feel uncomfortable.
Our clinic, while comfortable, is small and features rooms with little ventilation to fresh outside air, so body odour may linger once you leave. But more importantly, poor personal hygiene will leave your massage therapist uncomfortable for your entire session. Please respect our therapists—we want to give you an amazing massage, and need to be comfortable to do so.
We do have showers at our clinic and are happy to lend a towel—please come 10 minutes earlier if you'd like to use our shower. Our therapists have the right to deny treatment if they feel uncomfortable.
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UNDER PRESSURE
At the beginning of your treatment, we will ask that you let us know the pressure you expect from your masseuse.
If you're not comfortable, please let us know! This includes if you aren't comfortable in your lying position.
Please do not wait until the end of your session to let us know you were feeling awkward. We are here to give you a massage that suits your requirements and so that you get your money's worth.
If you're not comfortable, please let us know! This includes if you aren't comfortable in your lying position.
Please do not wait until the end of your session to let us know you were feeling awkward. We are here to give you a massage that suits your requirements and so that you get your money's worth.
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COLDS & FLU
It might come as a shock to you, but we must ask that you stay home if you are sick.
Firstly, having a cold or the ‘flu and engaging in a massage will only make you sicker, for longer. Secondly, we don't want to get sick ourselves.
We have the right to refuse to treat to clients who come in with visible symptoms of illness. We are always lenient when it comes to the cancellation policy and having to cancel because of sickness but you do need to notify us as soon as possible. No-shows will still incur a 100% cancellation fee.
Firstly, having a cold or the ‘flu and engaging in a massage will only make you sicker, for longer. Secondly, we don't want to get sick ourselves.
We have the right to refuse to treat to clients who come in with visible symptoms of illness. We are always lenient when it comes to the cancellation policy and having to cancel because of sickness but you do need to notify us as soon as possible. No-shows will still incur a 100% cancellation fee.